Editor's Pick: Zendesk SVP Matt Price: CRM's Super-Exciting Road Ahead

Zendesk SVP Matt Price: CRM's Super-Exciting Road Ahead

Vivian Wagner Jul 12, 2016 4:05 PM PT
	The most important trends in CRM right now are "the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer," said Matt Price, Zendesk's SVP of emerging businesses. "The 'R' in CRM is relationship, and all of these things impact how we develop relationships with our customers. We're moving beyond a series of transactions to relationships." [More...]

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