John P. Mello Jr. Sep 3, 2016 8:00 AM PT | |
Apple cofounder Steve Wozniak recently said removing the headphone jack in the next version of the iPhone is going to "tick off a lot of people." It's been rumored for months that Apple would be scrapping the 3.5 mm headphone jack in the iPhone 7 it's expected to unveil next week. Such a move, Wozniak said, could upset users who have invested in listening technology that uses the headphone jack. [More...] |
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American Breaks People It's easy to lose sight of people in a CRM discussion, focusing instead on the great technology and what it does under optimum circumstances. We should keep the customer in mind at all times, however, for without them what are we? Forgetting the customer is dangerous both for customers and vendors in this social age. Far from being a universal good, automation can obstruct human interactions. [More...] |
CFPB Report: Consumers Have Bones to Pick With Banks The Consumer Financial Protection Bureau on Tuesday released its August complaint snapshot, which indicates that consumers across the country have been filing a large number of complaints about access to banking services. Further, many consumers complained that when they tried to open new accounts, they were ambushed with negative reports previously not provided to them. [More...] |
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